Legal

Payment Policy

Last updated: September 2026

Steven Picknwear aims to provide a secure and straightforward online payment experience. This policy explains payment processing, order confirmation, failed transactions, refunds and payment disputes.

1. Payment provider

Online payments are processed securely through Payfast. Available payment methods may change and will be displayed during checkout.

2. Currency

All website transactions are processed in South African Rand (ZAR) unless expressly stated otherwise.

3. Order payment

Full payment is required when placing an online order unless another arrangement is expressly offered. Fulfilment starts only after successful payment confirmation. Adding an item to a cart does not constitute payment or reserve stock.

4. Payment security

Payments use Payfast's infrastructure. Steven Picknwear does not directly store complete credit- or debit-card details. Customers may interact with Payfast's secure payment environment during checkout.

5. Failed or declined payments

A transaction may fail because of insufficient funds, incorrect information, bank controls, authentication failure, fraud measures, technical problems or a decision by the customer's bank or provider. An attempted payment is not a paid order. If an account appears charged after a failed payment, submit the order and transaction details through the website Contact Form.

6. Payment confirmation

After successful processing, the customer should receive an order confirmation using the checkout contact details. Customers should retain it for reference.

7. Pricing

Product prices appear on the website. Delivery costs and other charges, if any, will be disclosed before payment is confirmed.

8. Refunds

Where a refund is approved under our Returns, Exchanges and Refunds Policy or applicable law, we will initiate it through the appropriate process associated with the original transaction where available. Reflection times may depend on Payfast, the customer's bank and the original method.

9. Fraud prevention

We and our payment providers may conduct reasonable transaction verification. A reasonably suspected fraudulent or unauthorised transaction may be held, investigated or cancelled, and additional verification may be requested.

10. Payment disputes

Customers who believe they were incorrectly charged should first use the website Contact Form and provide:

• Full name.
• Order number.
• Transaction date.
• Amount paid.
• Brief description of the issue.

Never submit full card numbers, PINs, passwords or one-time passwords through the Contact Form.

11. Returns and refunds

Payment refunds are also governed by the Returns, Exchanges and Refunds Policy, which customers should review before purchase.

12. Contact

For payment assistance, complete the Contact Form on the Steven Picknwear website.